Property Management

Our property management services are dealt with by our Hillside Homes management team, which is a dedicated management department specialising in residential property. Our management services are delivered using the latest, state-of-the-art technology and proven management systems to further our goal in providing a seamless service to our clients.

Owning and managing a rental property can become difficult and time-consuming. Our dedicated management team was founded to streamline the management process and take away the stress which comes with renting a property.

Using a dedicated management company can offer landlords peace of mind and can also save you money – unlike unregulated estate and letting agents, that offer a substandard level of service and include excessive markup on additional services or contractor invoices.

Tenants prefer to know their property is being managed by an Established and dedicated agent as it means that any difficult situations will be handled independently. Professional property management often means happier tenants who stay longer.


  • Conduct and supply a Market Valuation report
    An in-person valuation of your property shall be conducted by your local property expert. We shall have a look around the property, take quick measurements then sit down with you to explain the valuation of your property and our services. Once completed we shall issue you with a detailed valuation report.
  • Provide guidance on compliance with statutory provisions and letting consents
    We shall outline the relevant health and safety legislation, guidance, compliance and letting consents you will need to adhere to as a landlord in order to let your property.
  • Advice on refurbishment requirements
    In line with legislation and through our experience, we shall advise you on any required works that need to be undertaken before a property can be rented and how to best present your property to attract the right tenants.
  • Creating marketing materials

    Our professional property imagery is carried out by using professional photography equipment, effective lighting, positioning, editing software and using our experience and knowledge collated over the years.

    A floorplan will be created of your property, this is a visual representation of the layout and scale of a property, showing a view from above, of the relationships between rooms, spaces, traffic patterns, and other physical features at one level of a structure. Floor plans are a fundamental piece of your property marketing.

    We conduct a detailed description of your property Highlighting the properties condition, key benefits, going into detail regarding the local area.

  • Interactive 360 Degree Virtual Tours
    We will create an Interactive 360 Degree Virtual Tours which is digital walkthrough simulation of the entire property, usually composed of a sequence of 360 still images taken by a state of the art 360 photography equipment then stitched together forming a complete walkthrough of the property.
  • Advertising and Market of the property inc all major property portals

    As the majority of tenants begin their initial home search via the internet, it is essential that we are able to reach them as quickly as possible with the highest quality presentation of your property via our extensive website coverage which includes our own state of the art website easily accessible via all types of devices.

    As part of the online marketing, we ensure your property is on all the top property portals, such as Rightmove, Zoopla, Primelocation which also include a network of partnered sites.

    We also take advantage of social media sites such as Facebook, Twitter and Instagram, using the targeted marketing process we ensure your property receives the exposure it deserves as these sites are constantly in the top 10 visited sites nationwide.

  • Pre-qualify all prospective tenant
    We will ensure any interested applicant goes through a pre-qualification process to highlight their current circumstance, asking the relevant question regarding their financial circumstance in order to make a tentative assessment of their ability to rent, this step is key to avoid any unnecessary actions that do not produce a benefit to the landlord.
  • Accompanied viewings
    We conduct accompanied Viewings therefore giving every property and tenant full professional presentation. The way REMAX operates means we are available 7 days a week and outside the standard office hours to conduct viewings, negotiate with potential tenants, communicate with landlords regarding feedback, offers and so on.
  • Interviewing prospective tenants & Negotiating the terms of the tenancy
    The prospective tenant(s) will visit us for an initial interview, to fill out an application form and submit all the relevant documentation for us to begin our credit and referencing checks. At this point, we shall also be able to negotiate terms of the tenancy.
  • Qualify tenants and conduct referencing checks
    We shall obtain all the relevant documentation and information in order to conduct our in-depth referencing checks which include but not limited to, current landlord referencing, employment reference, character reference etc.
  • Conduct Full tenant credit & background checks **
    Using the UK’s largest tenant referencing and credit specialist Homelet, we are able to conduct a full credit and background check on the prospective tenants giving you complete protection and peace of mind.
  • Draw up & supply the assured shorthold tenancy agreement
    In line with current legislation, we shall draw up and supply a valid assured shorthold tenancy agreement alongside all other related documentation that is required to be issued.
  • Provide tenants with the method of payment & setting up a standing order
    Organise the payment method and intervals with the tenants, including setting up of any standing orders.
  • Arranging meter readings, advise service companies of the transfer of contracts to the tenant
    We will take meter readings at the beginning of the tenancy for the utilities offered at the property, we will contact the utility providers and pass this information along with the new occupant(s) information in order to transfer all billing to the tenants.
  • Handle and register of the damage deposit in compliance with current legislation
    As per current legislation we shall handle and register the damage deposit. All our deposits taken are custodial deposits held by the DPS (deposit protection service).
  • Arrange and coordinate Inventory, Check-in & Check out*
    We shall arrange and coordinate with the third-party inventory clerks, the inventory and check-in report which will highlight the properties condition prior to a tenant moving in. At the end of the tenancy, we shall also arrange and coordinate the Check-out report which will be cross-referenced with the inventory and check-in report carried out at the beginning of the tenancy. Theses reports shall form a third party non-bias evidence of the conditions of the property should any discrepancies arise.
  • Collect rental payments through our state-of-the-art automated payment system
    We use cutting edge technology to further our goal to provide a seamless service to our clients, this is why we use an automated payment banking system called PayProp, this product is an automated payment provider to the property management industry. It is both easier to use and more powerful than existing solutions offered by banks and traditional software vendors. This system has set the standard for speed and accuracy of payments, cost and payment status transparency and complete transactional control.
  • Supply Periodic rental statements & annual account statements
    As part of our state-of-the-art payment banking system Payprop, we shall generate periodic rental statements and annual account statements for your convenience, this is the best way to keep everything transparent and easy to manage.
  • Pursue non-payment of rent and provide advice on rent arrears actions
    We shall pursue all non-payment of rent immediately by contacting the tenant via phone call, formal written demand and highlight their legal responsibility. we shall also advise on the entitlement to take legal action to seek possession of your property should any arrears remain outstanding.
  • Arranging routine repairs/maintenance obtaining estimates where necessary, supervising works. *
    If any routine repairs or maintenance arise, we shall arrange with our pre-approved specialist to inspect and issues estimates. On approval by the landlord, we shall the arrange and coordinate the necessary works to be carried out supervising where necessary.
  • Organise annual gas safety inspections and check C.O. Alarm*
    As per regulations, we shall organise the annual gas safety inspections and any servicing of all gas appliances and carbon monoxide devises.
  • Property Inspections
    Inspecting the Property on a regular basis, not less often than once every six months. Mid-term inspections are very important when renting your property. These inspections are put in please to ensure your property is being looked after, no illegal activity is being taken place and ensure no preach of tenancy agreement i.e. Subletting, unauthorised use of the premises etc.
  • Hold keys throughout the tenancy term
    During the tenancy, we shall securely hold and manage a set of keys to the property, giving easier access should any emergency arise.
  • Security Deposit dilapidation negotiations
    In the unfortunate event, there are discrepancies with the property condition at the end of a tenancy and we are unable to agree with the tenants how the deposit should be returned, we shall pass the case onto the DPS dispute resolution team, gather and submit evidence in support of your claim and communicate with the adjudicator until a decision is made.
  • Ensure compliance with changing regulation
    As you may be aware especially in recent years, laws and legislation in the property sector are ever-changing on a regular basis. For this reason, we shall keep you informed as soon as any changes or new law or legislation come into place in the property sector insuring you are in full compliance.
  • Organise and issue any relevant notices requiring possession
    As requested by the landlord, we shall organise, draw up and Issue any relevant notices in line with current guidelines and legislation.
  • Rent guarantee cover**
    Unfortunately, life can be very unpredictable and from time to time a tenant can fall into unforeseen circumstances, illness etc and will become unavailable to continue with the rental payments. This is why we offer Rent Guarantee cover as part of our management service. These insurance policies are put in place to safeguard you in the event of rental arrears.
  • Legal Cost**
    Legal expense cover is included as part of the rent guarantee cover. If during a period of cover an Event occurs, the Insurer will provide to the Insured cover for fees not otherwise recoverable for Professional costs incurred in the pursuit of a civil claim relating to that Event.

* Please note these services are carried out by a third-party company at an additional cost to the landlord, Only the arranging and managing these services are included in the property management Service.

** Please note that the Credit & background Check, Rent guarantee and Legal cost cover is offered by a third-party company, Barbon Insurance Group Limited which is authorised and regulated by the Financial Conduct Authority for insurance mediation.

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